At Syncleadz, we respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and protect your data, particularly in compliance with our use of Dialpad’s services.
 

1. Information We Collect

We may collect the following types of personal information:
   •    Contact Information: Name, phone number, email address, company name.
   •    Communications: Call recordings, messages, and transcriptions processed through Dialpad.
   •    Usage Data: IP address, browser type, device information, and interaction logs.
   •    Client Data: Business information related to leads and client interactions.

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2. How We Use Your Information

We use your information for the following purposes:
   •    To provide appointment-setting and outreach services.
   •    To conduct and record voice calls via Dialpad.
   •    To manage customer relationships and support requests.
   •    To comply with legal requirements (e.g., consent under TCPA or GDPR).
   •    To monitor the quality and performance of our communication services.

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3. Sharing of Information

We do not sell or rent your data. We may share data with:
   •    Service providers (e.g., Dialpad) for communication facilitation.
   •    Legal authorities, if required by law or to enforce compliance.
   •    Partners or contractors, with confidentiality agreements in place.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties under any circumstances.

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4. Call & Message Compliance

We adhere to TCPA, GDPR, and applicable call/message privacy laws. By engaging with our services, you consent to communication via phone or SMS. You may opt out at any time.

5. SMS Terms and Conditions

By opting in to receive SMS communications from Syncleadz, you agree to receive messages regarding appointment confirmations, account notifications, and service-related updates. Message frequency may vary based on your interaction with our services.

You may opt out at any time by replying STOP, or get more information by replying HELP. Message and data rates may apply based on your mobile carrier plan.

If you need assistance or have any questions, reply "HELP" to any Syncleadz SMS message or contact us directly at info@syncleadz.com or (619) 413-6949.

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6. Data Security

We implement industry-standard security protocols. All calls and messages handled through Dialpad are subject to their end-to-end security protocols, including encryption.

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7. Your Rights

Depending on your location, you may have the right to:
   •    Request access to your personal data.
   •    Request correction or deletion of your data.
   •    Opt-out of marketing communications.
   •    File a complaint with a data protection authority.

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8. Contact Us

If you have questions about our privacy practices, contact us at:
Email: info@syncleadz.com
Phone: (619) 413-6949